• Develop and implement new guidelines for employees and students to use

• Found ways to drive efficiency that supports company goals

• Ability to multitask in a high volume environment while creating a positive and comfortable atmosphere

• Responsible for cleanliness and sanitation of work environment including safe handling and disposal of waste and hazardous materials

• Develop daily plans and organize set up for swim lessons and coaching

• Schedule routines for efficient use of swimming facilities

• Able to teach swim and water safety skills to young children

• Able to coordinate the daily setup of swimming equipment and stations for classes

• Current Certifications in CPR, AED, and First Aid

• Current Water Safety Instructor Certification

• Current USA Coaching Certification

• Microsoft Office Certification

• Excellent at navigating and utilizing the Internet, email, and social media sites

• Ability to maintain organizations social media sites and understand the public interpretation of social media posts

• Experience in HTML

• Proficient in word and excel sites

• Experienced with Meet Manager Swim Meet software including computer and equipment setup, data entry, and web management of swim meet results

• Experience within Adobe Suites; Photoshop, Indesign, Illustrator

• Conduct business with professional manners and with a kind and supportive attitude

• Personable attitude, friendly disposition, and willingness to work as a team

• Able to consult with guests to successfully resolve problems and concerns

• Remain calm in stressful situations involving children, customers, and coworkers

• Cultivate positive relationships with customers of low income and/or ethnic minority demographics

• Skilled at de-escalating major disturbances in a professional, calm way

• Skilled in speaking, writing, translating, and reading Spanish

• Peer tutor for foreign language classmates

• Technically proficient with electronic equipment and willing to learn new technologies

• Proficient in organization skills and maintenance of the organization

• Personable attitude, friendly and organized in working in a meeting and team setting

• Ability to look and effectively communicate information on public and media reactions

• Worked with a collaborative attitude and team spirit in an ever-changing, dynamic environment

• Experience in fostering and developing strong customer relationships

• Experienced working in a team-based environment to achieve common goals

• Ability to learn new technologies and processes, and easily adapt to change

• Assisted in the coordination of swimming lessons for 25+ children

• Directed young children in playtime activities

• Planned and organized swimming activities for 4+ children ages 6 to 11

• Developed and lead skill in improving swim activities to better the skills of younger swimmers

• Modeled positive, competitive swim etiquette to teach young swimmers to more helpful and nonjudgmental to others

• Communicated with children and parents to help improve the skills of swimming and communication

• Assisted in the coordination of swimming lessons for children

• Utilized positive conflict resolution techniques with children and teens

• Strong expertise in responding to patrons needs quickly and completely

• Handled surprise situations calmly

• Communicate and consult effectively with customers to resolve problems and concerns

• Aid customers with locating products and shopping assistance

• Advise customers about money-saving product combinations

• Greet and converse with customers in a friendly and positive manner, while checking them in for their appointment.

• Assist in money and account management for clients

• Analyze and consolidate internal scheduling to allow for a more seamless flow of information throughout the company.

• Ensure productivity and accuracy within company scheduling through Outlook and Excel

• Communicate with various team members about upcoming projects and problem-solve with them about discrepancies encountered.

• Communicate and consult effectively with managers to produce creative designs and displays around campus

• Design content for bulletin boards, digital displays and infographics for weekly and monthly university news letters

• Search for events and share information about the event within the news letters in an attempt to receive high engagement

Collaborated with higher-level executives in the organization to create personalized digital content for various social media campaigns

Used various graphic design programs to manipulate information manuscripts for user-friendly viewing online

Coordinated with other members of the company in person and online to design a content campaign for well-informed individuals on multiple platforms

Created articles for Earthday.Org that connected to the companies central campaigns and allowed for information sharing to those who would not normally engage with environmental conscious content